Frequently Asked Questions
Requirements and Rental Terms:
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You can be a candidate to rent one of our cars as long as you have the following valid personal documents, of which you can be accredited as the owner:
- Documents must be valid for more than one year.
- Driver's license.
- Official photo identification and signature.
- Master Card, Visa and American Express credit card; In the case of previously paid reservations, said card must be the same card with which the payment was made.
- Being over 25 years of age, in case of being under that age between the range of 21 and 24 years old, subject to a minor driver charge.
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Guarantee deposits must be made by credit card: Master Card, Visa, American Express, and the amounts may vary depending on the coverage contracted and the type of rental car. The guarantee is in addition to the agreed fee in the event that there is no problem when returning the unit, the guarantee is released, the period of release of the guarantee depends on the bank that issued the credit card.
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Free mileage rate, basic insurance and taxes.
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Third Party Damage Protection (PLI)
This protection is included in the rate given to you in your rent and covers damage to third parties at 100% by contract.
Protects you if a third party demands compensation for damages as a result of an event that causes personal injury to a third party or the deterioration or destruction of their property (material damage). It is only valid in Mexico.
It has a cost of: Included in the Price.
CDW / LDW Collision and Theft
This protection is included in the rate that it was granted in your rent, by paying a deductible in the event of a collision it will be 10% on the value of the car and in the event of Total Loss and / or Theft of the unit it will be 20% on the value of the car, Does not include loss of keys, replacement of plates, charges for fines and cranes
It has a cost of: Included in the Price.
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Yes, free of charge within the Guadalajara metropolitan area.
* Restrictions apply
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Operator, gasoline, a/c and for your comfort all our units are of a recent model, have medical expenses insurance.
Other questions:
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Yes, all reservations without a guarantee will be accepted for a period of 1 hour after the date and time of confirmed rental.
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All cars are rented with a full tank and must be returned full. In case of delivering the unit with less gasoline there is a surcharge for fuel refilling service. prepaid fuel options are available. Please check at the rental counter for more details. Pay in advance for a full tank of fuel and return the empty car. Our rates for this Fuel Service Option are comparable to the current local retail price. If you select this option, you should return the car as close to the vacuum as possible, as no refund will be given for unused fuel.
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Yes, we have 24/7 service.
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All reservations are guaranteed and given one hour of tolerance.
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Credit cards are required: Master Card, Visa and American Express for the guarantee, the daily rent can be paid in cash.
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Yes, throughout the year we have different packages and promotions.